A VOC program that drives results - NOT more work.
We understand that even though customer feedback is critical, it often falls behind more immediate priorities. You need a solution that fits into your busy day, delivers actionable insights, and helps your team stay focused on what matters most: serving your customers better.
That’s where Kanect comes in.
- Expert Guidance - Dedicated Client Success Manager
- Enterprise Grade Technology
- Professional surveys, tools, reports & dashboards ready to implement
- Expert Analysis - industry best practices, VOC expertise
Kanect enables you to stay focused on your core responsibilities while still driving meaningful customer engagement and ROI.
Make your VOC program a strategic asset, not another item on your to-do list.
Kanect is centered around expert support, efficient implementation, and proven strategies to ensure your program delivers real results from day one.
More Time to Focus on what you do best...
Implementing VOC shouldn’t mean more meetings, more stress, or more distractions. Kanect was built to support professionals who are already stretched thin. With Kanect’s team of experienced VOC professionals and ready-made resources, you’ll feel confident leading a program that’s fully backed by expert guidance and best practices.
Agile Approach
With templates, documentation, and expert input, changes and improvements can be made quickly - without months of planning or approvals.
Proven Efficiency
Kanect empowers you to cut down on internal meetings, trial-and-error launches, and manual data wrangling.
Stronger Engagement
More relevant surveys and better communication lead to higher response rates and deeper customer insights.
Kanect doesn’t just make life easier - it drives measurable outcomes that move your business forward.
Higher VOC Performance Metrics
Our clients regularly see measurable improvements in VOC KPIs, including:
- Increased CSAT, NPS, and CES scores
- Higher survey response rates
- Stronger indicators of customer loyalty
Revenue Growth
VOC isn’t just about feedback—it’s a growth tool.
- Higher retention through targeted improvements
- Increased wallet share as needs are better understood
- More opportunities uncovered through customer insight