A unique, all-in-one approach to a successful VOC program
If you are tired of generic reports and disconnected tools, Kanect delivers a smarter, more strategic path to understanding your customers. It’s not only rich in customer insight but also deeply tied to financial performance.
The Power of Kanect.
- Expert Guidance - Dedicated Client Success Manager
- Enterprise Grade Technology
- Professional surveys, tools, reports & dashboards ready to implement
- Expert Analysis - industry best practices, VOC expertise
Our experts ensure you turn customer insights into measurable ROI.
listen actively, act strategically
Beyond our powerful technology, Kanect integrates industry experts to help internal teams interpret the data and apply it where it counts — across operations, marketing, customer service, and leadership decision-making.

Increase customer retention and boost customer lifetime values.
Positive shifts in NPS and CSAT scores signal customer satisfaction, which correlates with referrals and organic growth. Insights from real customers help sales teams address objections, demonstrate value, and close deals faster. Kanect contains all of the essential elements for success.
Our engagement process is designed to be clear, efficient, and focused on your goals – ensuring we deliver measurable outcomes every step of the way.
From increasing revenue and improving customer retention to boosting NPS and streamlining operations, a well-executed VOC program delivers measurable ROI.
See how we’ve helped organizations across various industries strengthen customer relationships, uncover ROI, and make smarter, data-driven decisions.
Kanect doesn’t just make life easier - it drives measurable outcomes that move your business forward.
Higher VOC Performance Metrics
Our clients regularly see measurable improvements in VOC KPIs, including:
- Increased CSAT, NPS, and CES scores
- Higher survey response rates
- Stronger indicators of customer loyalty
Revenue Growth
VOC isn’t just about feedback—it’s a growth tool.
- Higher retention through targeted improvements
- Increased wallet share as needs are better understood
- More opportunities uncovered through customer insight