Stale VOC Program? Learn the Strategies That Actually Drive Customer-Centric Results
Whether you’re launching a new initiative or trying to reinvigorate an existing one, it’s common to look around and wonder: What are successful companies doing that we’re not?
- Expert Guidance - Over 30 years implementing B2B VOC programs
- Strategic and tactical program design, customized to your organization
- Generate Buy-In from Internal Stakeholders
A growing number of companies are finding new ways to drive real change by rethinking how they approach customer feedback – from smarter program design to fully managed VOC solutions that take the heavy lifting off your plate. When done right, a revitalized VOC program doesn’t just gather opinions – it sparks action, earns buy-in, and drives growth.
Behind the Curtain: VOC Tactics That Set Leading Companies Apart
Do you feel that your organization just isn’t as customer-centric as it should be? Find out what successful companies are doing that you are not.
Kanect doesn’t just make life easier - it drives measurable outcomes that move your business forward.
Higher VOC Performance Metrics
Our clients regularly see measurable improvements in VOC KPIs, including:
- Increased CSAT, NPS, and CES scores
- Higher survey response rates
- Stronger indicators of customer loyalty
Revenue Growth
VOC isn’t just about feedback—it’s a growth tool.
- Higher retention through targeted improvements
- Increased wallet share as needs are better understood
- More opportunities uncovered through customer insight