Voice of Customer Solution | Kanect VoC Program

Drive ROI Loyalty Success
with a VOC program

Increasing customer loyalty and commitment to your organization is the most significant driver of increasing sales and achieving greater financial performance. Kanect is an end-to-end approach that stands apart from all other VOC solutions.

Solving VOC Program Challenges

Implementing Best Practices

An enterprise-grade platform can help you capture, analyze, and act on customer feedback across every touchpoint. With real-time dashboards, role-based views, and automated reports.

Best Practices in action

Time & Resources

Often, it's a struggle to allocate sufficient internal resources without diverting attention from core operations. Our service is all-inclusive, giving you a partner that will drive adoption, reinforcement, & strategic implementation.

Support & resources

Turning Results into Actions

We not only help you listen to the voice of the customer—but also interpret it and act on it in ways that meaningfully improve experiences and drive long-term growth.

VOC Consulting

The power of

Whether it’s improving retention, boosting satisfaction scores, or identifying upsell opportunities, Kanect’s hands-on approach ensures feedback isn’t just collected – it’s capitalized on.

Beyond our powerful technology, Kanect integrates industry experts to help internal teams interpret the data and apply it where it counts — across operations, marketing, customer service, and leadership decision-making.

Who we are

For over 30 years, The Chapman Group has been partnering with B2B sales and customer / account management organizations to identify and solve relationship challenges.

Drive ROI Loyalty Success with a VOC program